Weather, crew constraints impact north & southbound Sunwing flights

As a result of recent weather events and crew constraints at key Canadian gateways, a number of northbound and southbound Sunwing flights have been impacted by delays in recent days, according to a travel advisory posted to the company's website on Monday (Dec. 19). 

"Our teams are working hard to minimize the impact to our valued customers by subservicing aircraft and providing meal vouchers for those waiting at the airport where possible, while our teams in destination are arranging alternate accommodations and transfer services for those with overnight delays," the tour operator wrote. 

Compensation eligibility will depend on the circumstances of the specific flight delay, the company said. 

Passengers may submit a claim for compensation or a refund through Sunwing's website here. 

Claims must be submitted a minimum of 48 hours after the flight arrives at its destination. Once the request is submitted, passengers will be advised immediately of the status of their claim. 

In all cases, passengers may submit their receipts for related expenses to Sunwing Cares at www.sunwing.ca/en/sunwing-cares for review. 

"We continue to monitor the situation closely both locally and in destination, and anticipate restoring regular service in the coming days. In the meantime, Sunwing customers are advised to continue checking their flight status for the most up-to-date information on their travel times. We thank our customers for their patience and understanding while we work to restore regular operations," the company wrote. 

Earlier in the week, Sunwing reported that it was experiencing a technical issues with its flight alert notices. 

That issue was resolved on Dec. 18, the company wrote on Twitter.