Air Transat acknowledges decision by CTA regarding 2 late flights to Ottawa

Air Transat acknowledges the decision of the Canadian Transportation Agency (CTA) on the events surrounding the delay in flights from Brussels and Rome that landed at Ottawa's Macdonald-Cartier International Airport on July 31, following a diversion due to severe weather conditions in the Montreal area.

Air Transat will make all the necessary arrangements to comply with the requirements of the CTA. In particular, it will modify its terms and conditions of transportation (fares) and ensure that its staff is properly trained to meet its new obligations to passengers. The carrier has already begun to implement corrective measures and is committed to continuing them in a process of continuous improvement.

"We reiterate our sincere apologies to our passengers who have experienced a difficult situation. For more than 30 years, we remain firmly committed to providing a quality experience to all our customers. Air Transat welcomes the clarification of carriers' obligations and the CTA's invitation to better collaboration with all players to prevent this from happening again, "said Jean-François Lemay, president and CEO, Air Transat.

In addition, given the exceptional circumstances, Air Transat made the decision to offer $500 to each passenger on its four flights affected by the events in question. Compensation will take into account amounts already paid to passengers.