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Softvoyage shares update on the decommissioning of REVNET
Michael Pihach
Michael Pihach is an award-winning journalist with a keen interest in digital storytelling. In addition to PAX, Michael has also written for CBC Life, Ryerson University Magazine, IN Magazine, and DailyXtra.ca. Michael joins PAX after years of working at popular Canadian television shows, such as Steven and Chris, The Goods and The Marilyn Denis Show.
This article was updated on Friday, August 21 at 5:42 p.m. EST
Softvoyage has provided an update on its plans for REVNET following feedback from travel industry stakeholders.
On July 15, Softvoyage informed the industry that REVNET would officially be decommissioned on Sept. 1, 2026.
However, following what the company described as “numerous comments” from industry stakeholders, Softvoyage has revised its transition plan.
As part of the changes, REVNET’s Option 10 will be removed from the platform on Oct. 1 and made available through TripBook.
Softvoyage is also developing a new web interface to replace REVNET’s Option 2, “ITC Packages.”
This interface will provide direct access to tour operator product inventory and replicate the results currently available through REVNET, reads a news bulletin.
The company said the new interface is expected to be completed and put into production “over the next few weeks.”
READ MORE: Revnet shutdown: ACV to launch hotline for connector bookings, petition circulates
REVNET will then be decommissioned once the new system is completed and operational, Softvoyage says.
The update follows industry feedback after Softvoyage’s initial announcement in July that the long-running booking platform would be retired.
As PAX first reported, REVNET – a long-standing application that enables travel advisors to access and book travel packages, flights and hotels from multiple tour operators — is set to be decommissioned, clearing the way for Tripbook (a tool that has been active for some time now, but has evolved with new functionality in recent years).
REVNET provides travel advisors with access to inventory that can’t be booked in Sirev, a broader Softvoyage platform.
The bluescreen system, for example, supports bookings that include packages with connectors or multiple room categories, such as one room for adults and another for children.
As previously reported, many travel advisors have been vocal in their opposition to the platform’s shutdown.
ACV to launch hotline for connectors
Air Canada Vacations has also publicly expressed its concerns.
In a July 23 notice posted to the tour operator’s “Inner Circle” Facebook group for travel advisors, the team said it has reviewed the situation to identify potential challenges agents may encounter during the transition to Sirev/TripBook.
Among the concerns are limited departure availability for certain tour products, the inability to book multiple room occupancies within a single reservation, no direct search function for Premium Economy or Business Class from the initial search screen, fewer flight options, and added complexity when booking from certain connector markets and cities.
ACV, in anticipation of REVNET’s shutdown, is now working to establish a dedicated hotline for travel advisors to add connector flights
In a recent interview with PAX, Nino Montagnese, vice president of Air Canada Vacations, said the dedicated phone line will complement ACV’s existing email support service for connectors.
“We won't put the onus on [advisors] to email and wait. We're opening up a customer service line – or res line – specifically for connectors," he said.
Montagnese said details about the new support line will be revealed at ACV’s annual “Dream Makers” fall product launch roadshow, which kicks off in Halifax on Sept. 2, before making stops in Calgary, Edmonton, Vancouver, Montreal, Quebec City and Toronto throughout September.
SAVE REVNET petition circulates
Meanwhile, an online petition titled “SAVE REVNET” has been gaining traction among supporters.
As of Friday morning (Aug. 21), the petition had collected 1,321 signatures, passing its goal of 1,000.
The petition was created by Ricky Panchal of Scarborough, ON-based World Traveller RP.
In a statement to PAX, Panchal echoed the argument that Revnet can do certain bookings that “Sirev/Tripbook currently cannot do as easily or sometimes cannot do at all.”
“Revnet connects directly to booking inventory and gives agents live availability and pricing,” said Panchal.
As for connecting flights, “this is a big one for agents outside major hubs.”
“Revnet can find connecting itineraries that don't always appear in Sirev,” he said.
“Revnet is like the old-school abacus us agents can utilize when the shiny new calculator isn’t working properly. Taking tools away from us just makes our job harder and more time consuming as we have to call suppliers and sit on hold – especially with suppliers now charging fees for assistance over the phone.”
Langevin: Sirev will become "more efficient"
In an email to PAX on July 24, Dan Langevin, chief commercial officer at Softvoyage, called Revnet’s decommissioning “a difficult decision.”
“Due to the obsolete nature of this technology, maintaining high performance and meeting service level expectations has become increasingly challenging,” he wrote. “This maintenance limits our ability to focus on new developments.”
Langevin also noted that “very few bookings are currently made via Revnet.”
Furthermore, he said the most important functionalities have already been replaced and are available through Sirev and Tripbook.
“We will continue developing our web application to become more and more efficient in providing the trade with state -of-the-art tools,” he said.
Langevin’s message to the industry?
“We appreciate your patience and understanding as we upgrade our systems to serve you better,” he wrote. "Ultimately, Sirev will become more efficient, offering better and faster tools for the industry.”
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