Meet "UNI," Universal Orlando's new AI tool for travel advisors

Universal Orlando Resort has launched UNI, a new AI-powered assistant aimed at helping travel agency partners streamline vacation planning and deliver more personalized recommendations to clients.

The new tool is designed to give travel advisors faster access to planning and product information while simplifying several steps in the booking process.

Through UNI, advisors can get instant answers to product and planning questions, compare vacation package options and receive personalized recommendations based on a traveller’s needs.

The platform can also generate customizable quote sheet PDFs that advisors can share with clients and provide quick access to relevant sales and marketing materials.

Universal Orlando says the technology is intended to reduce friction during the vacation-planning process and improve booking efficiency, allowing travel professionals to spend more time helping clients plan their trips.

With AI increasingly making its way into travel industry tools, UNI adds another digital resource specifically designed to support travel advisors during the sales and planning process.

Travel agency partners can access UNI through VAX VacationAccess.

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