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Monday,  April 15, 2024 8:38 AM 

Business travel is back “in a big way,” says Amex GBT

  • Buzz
  •   03-17-2023  8:24 am
  •   Pax Global Media

Business travel is back “in a big way,” says Amex GBT
Amex GBT expects business travel spending to grow by 24% in 2023. (Rawpixel.com/Shutterstock)
Pax Global Media

American Express Global Business Travel (Amex GBT) told company investors on a recent fourth-quarter 2022 earnings call that it expects total business travel spending to grow by 24 per cent in 2023 and reach over a trillion dollars.

As outlined in a press release, expectations for a strong year are supported by data from the company’s customer portfolio, as well as data from across the industry.

According to the Global Business Travel Association’s Q1 2023 Business Travel Outlook Poll published at the end of January, domestic and international bookings are currently at 67 per cent and 54 per cent of 2019 levels.

This is up from 63 per cent and 50 per cent in their October survey.

Brighter skies ahead

According to Amex GBT, 78 per cent of travel managers expect more, or a lot more, trips in 2023 versus 2022.

86 per cent of travel suppliers expect higher spending from corporate customers in 2023, an improvement from 80 per cent in October.

Business travel spending is expected to grow in 2023, says Amex GBT. (Briana Tozour)

Finance, insurance, professional services and consulting are the sectors showing the strongest growth rates, said Amex GBT.

This expected increase in demand will be met by increased supply supporting confidence in solid industry growth this year.

The International Air Transport Association (IATA) also expects capacity growth of 18 per cent globally in 2023, and this includes 5.5 per cent in North America, 6.1 per cent in Europe and 48 per cent in Asia Pacific, largely driven by China.

Small business leads

Amex GBT says that SME clients “were leading recovery” and it was benefiting from an “all-time high” in win rates and customer satisfaction in this segment of the market.

The company told investors that distributed teams and hybrid work models are creating new demand for business travel, meetings, and events; and that global travel spend is expected to grow as capacity increases and existing restrictions in various regions are softened or lifted.

Increased meeting bookings also boosted hotel revenue, particularly for groups of under 50 people.

Amex GBT’s meetings and events division has more than recovered, compared with 2019, and those smaller meetings now represent its fastest growing area of business, said CEO Paul Abbott.

Amex GBT signed “$2.1 billion of SME new wins value” in 2022, with a quarter of that value coming from businesses whose travel programs were previously unmanaged or handled in-house.

“Of course, our biggest growth opportunity is with SME customers,” said Abbott. “This represents a total opportunity of approximately $950 billion of travel spend. Within the SME segment, we are the number one player in managed travel, but only 30 per cent of the $950 billion opportunity is actually managed today, providing a significant growth opportunity.”


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