TICO launches enhanced certification program with new fee structure

TICO will launch a new certification program and exam on January 5, 2026, for individuals seeking to become travel counsellors and agency supervisors/managers.

The regulator shared information about the program in late May and invited feedback during a month-long consultation process. 

A summary of the consultation feedback was previously shared.

Fee changes

As of January 5, 2026, the exam fee will be $150. 

The fees apply only to individuals writing their TICO certification exam. 

Those already certified are not subject to new fees or requirements.

Individuals can register and pay for existing exams until January 4, 2026. 

Those who register and pay by that date will have six months to complete their exam under the existing format. 

Exam re-writes under the old program will be available until December 31, 2026.

Anyone who registers and pays for an exam on or after January 5, 2026, will complete the new certification program and exam at the $150 rate.

Program features

The new certification program is a modernized, bilingual, accessible and fully interactive online education program delivered in collaboration with an adult education provider.

The program includes interactive modules, practice materials and questions, reference tools and a user-friendly platform. 

It focuses on having learners apply regulatory and consumer protection content and features enhanced security tools.

Single exam

Instead of two levels like the existing program (Travel Counsellor and Supervisor/Manager), the new TICO certification program features a single consolidated exam.

The updated program covers consumer complaint handling, compliance and enforcement, record keeping and other regulatory responsibilities. The exam content eliminates complex legal jargon, using clear language to help learners understand the practical application of Ontario's consumer protection laws.

Supervisor/Manager certification

Individuals already certified as a travel counsellor who want to complete the Supervisor/Manager designation can complete the existing Supervisor/Manager exam for $35. 

The final date to sign up and pay is January 4, 2026. 

Candidates will have six months from the date of payment to complete it.

From January 5, 2026 onwards, candidates will need to complete the single exam at $150 to become TICO certified as a Supervisor/Manager.

Fee rationale

The fees to obtain TICO certification have not changed since the program launched in 2009. 

TICO says the fee change ensures the certification program can be financially sustainable and aligned with the actual cost of delivering, maintaining and enhancing the program.

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