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Monday,  July 22, 2024   4:28 PM
WestJet: commissions outline & FAQ

The following information has been provided by WestJet and unaltered by PAX.

WestJet's new commission structure is effective October 1, 2015 on new bookings from that date forward for travel beginning Oct. 1, 2015.Canadian and US based agencies IATA/TIDS/ARC:

 

Domestic only routes

Transborder routes

All other routes

 

BeforeOct 1

AfterOct 1

BeforeOct 1

AfterOct 1

BeforeOct 1

AfterOct 1

Econo fare

7%

0%

7%

0%

7%

7%

Flex fare

7%

4%

7%

4%

7%

7%

Plus fare

7%

8%

7%

8%

7%

8%

Air only groups

5%

5%

5%

5%

5%

5%

WestJet Vacations

8%

8%

8%

8%

8%

8%

*Published fares can be combined and both fare levels compensated at the higher commission rate.WestJet Vacations commission does not apply to US based agencies. Applies only to TA website, WestJet Direct (API) and applicable GDS.

FAQ:

Why such a long lead time? Deferring the change until October allows the industry some time to adjust. We understand there is a need of time for agency partners to prepare for this change, as well allowing WestJet to meet with agency partners and discuss the changes. 

Why are Econo fares not commissionable anymore? We have made the difficult decision to follow a major competitor in their approach to no-frills fares, and in order to be competitive in this fare category we also had to change our commission structure. 

Is there a different commission based on booking channel? TA website, WestJet Direct (API) and the GDS channels are all paid at these same rates. All other channels remain non commissionable. 

Can I claim commission in the GDS? Yes, agents will continue to earn commission on WestJet fares sold through the global distribution system, as they have since 2009. 

Does this apply to online travel agencies? No, this base commission structure continues to exclude online travel agencies. 

Does this change affect WestJet Vacations commission structure? No. Commission on WestJet Vacations remains unchanged at 8% and continues to be simple to calculate on no surcharge full commissionable base package price resulting in more commission to you. 

How are transborder flights and flights to Mexico, Caribbean and European destinations affected? Transborder routes fall under the new commission structure. Mexico, Caribbean and all other international routes remain unchanged for Econo and Flex fares at 7%, however Plus fare commission will move up to 8%. 

Does a transborder route include flights to and from Hawaii? Yes, flights to and from Hawaii are included in the transborder routes. 

What is the commission calculated on? The commission is calculated on the base fare excluding taxes and fees. 

Does the new commission structure apply to exchanges? Yes, if the exchange is made to a new commissionable fare option (Flex or Plus), the residual additional collection (excluding any applicable change fees) will be calculated at the new rate. 

Is commission recalled if the ticket is refunded? Yes, if the ticket is refunded any applicable commission originally paid will be recalled. 

If I book an itinerary that includes one segment at an Econo fare and the return on a Flex or Plus fare how is commission calculated? Commission on combinable fare options will be paid at the highest of the fare options selected. Therefore if on a domestic or transborder flight, an Econo fare is booked outbound and a Flex fare booked return, then the Flex fare commission rate of 4% will apply to the full itinerary. Similarly if an Econo fare or Flex fare is booked on the outbound flight and a Plus fare booked on the return flight, the Plus fare commission rate of 8% will apply to the full itinerary. 

How is commission paid out? The way commission is paid out remains unchanged. GDS bookings will be paid weekly through BSP settlement and TA web bookings will continue to be paid out through TIESS.

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