Turkish Airlines wins APEX World Class award for 3rd year in a row

Turkish Airlines reports that it has been honoured with the World Class award for the third time by the Airline Passenger Experience Association (APEX).

During the APEX/IFSA Global Expo held in California, Turkish Airlines received the World Class award in recognition of its global leadership in guest experience and service quality in the aviation industry.

Accepting the award on behalf of Turkish Airlines, chief marketing officer Ahmet Olmuştur stated: 

"We are glad to receive the highly prestigious APEX World Class Award given by APEX, one of the world’s foremost airline evaluation organizations. This award showcases the result of the dedication shown by all our team members.  Our ergonomic seats, personalized services, and unique offerings aimed at meeting our guests' needs are all part of our efforts to make the flight experience exceptional. This award demonstrates the accuracy of our strategies and efforts while motivating us to further enhance our future goals."

On the award, APEX CEO Dr. Joe Leader stated: 

"In the world of elevated aviation experiences, Turkish Airlines soars above five-star airline status as a paragon of excellence winning as one of the only prestigious 2024 APEX World Class airlines in the world. Through rigorous and professionally executed audits across both economy and business class service, our team gleaned insightful revelations about their unwavering commitment to passenger experience, safety, and sustainability advancements. On my own Turkish Airlines flights this year, I have been captivated by their new suite business class on select A350 aircraft. Each of their new generation aircraft embody enhanced opulence and innovation. With the touch of a Turkish Airlines flying chef, every meal becomes an unparalleled culinary journey, reminiscent of candlelit soirées under a starry Anatolian sky. Yet, it's their authentic and extravagant Turkish hospitality, a blend of warmth and luxury, that truly encapsulates the heart of their service. Bravo, Turkish Airlines, for crafting moments that transcend mere five star status as one of the very few APEX World Class airlines!"

The flag carrier is among the select few airline companies recognized by APEX, which makes its evaluations by assessing safety, well-being, sustainability and service-guest experience criteria. 

The airline reports that comprehensive assessments conducted by aviation industry professionals confirm that Turkish Airlines has reached global standards in these areas.

Turkish Airline says the APEX World Class award reaffirms its commitment to continuously elevate the guest experience and maintain service quality at the highest level.

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