TICO posts closure advisory for Temple & Temple Tours

Temple & Temple Tours Inc., a travel agency that was located Toronto, ON, voluntarily terminated its registration under the Travel Industry Act, 2002 effective March 24, 2025, according to the Travel Industry Council of Ontario (TICO).

The company specialized in educational tours for student group travel.

On January 24, 2025, TICO issued an Immediate Temporary Suspension Order to suspend the registration of Temple & Temple Tours Inc.

In a bulletin Monday (March 24), TICO noted that all future departures have been cancelled.

“Any consumers affected by the closure of Temple & Temple Tours Inc. are encouraged to contact TICO,” the council wrote in a statement.

For consumers affected by the closure

TICO has shared guidance for consumers affected by the closure.

Consumers who purchased future travel services from Temple & Temple Tours Inc., or have not received a refund for cancelled travel services, may request a claim form here or by contacting TICO at 1-888-451-8426 / (905) 624-6241 or tico@tico.ca.

TICO notes that there is a legislated six-month filing deadline for claims on the Compensation Fund. The filing deadline is September 25, 2025.

Claims received by TICO after the filing deadline date will not be valid, says TICO.

Filing a claim against the Compensation Fund

TICO says the legislation requires claimants to explore all other possible options for reimbursement as part of the claims process.

Claimants who paid by credit card and who were charged by Temple & Temple Tours Inc. for their travel services not provided, are required to do the following:

• Contact your credit card company and dispute the Temple & Temple Tours Inc.  charge and request a refund (credit/reversal of the charge on your account).
• If your credit card company refuses to provide you with a credit refund, you will be required to obtain a letter from the credit card company stating that a credit refund will not be provided.
• The letter from the credit card company must be submitted with your claim against the Compensation Fund.
• If you are unable to obtain a refund (chargeback) from your credit card company or obtain all the documentation required to substantiate your claim in a timely manner, please submit your claim form to TICO prior to the filing deadline date.
• Any additional documentation that is required to complete the claim can be sent to TICO when it is obtained.

TICO says it can review each circumstance and offer guidance on whether a customer may have an eligible claim against the Compensation Fund and whether travel services are still available to be received.

Anyone who is uncertain how to proceed can contact TICO's Claims Department at 1-888-451-8426 or email tico@tico.ca.

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