The Monday Minute is a weekly feature in PAX that highlights the movers, shakers, leaders and rule breakers in Canada's travel advisor community. Wanna be profiled? Wanna nominate someone? Email firstname.lastname@example.org!
Name: Rosanne Lemdal
Business: Seaside Vacations
Where do you live? Hamilton, ON
How long have you been a travel advisor? 10 years
What’s your specialty? All-inclusive, destination weddings and groups
What’s your current state of mind?
I’m excited to see what happens in the next couple of years as the travel industry bounces back from the pandemic. The travel industry literally hit rock bottom when the pandemic happened, but us travel agents stuck through it. We will come back better and stronger than ever before.
What inspired you to become a travel advisor?
Wanting to see the world and helping others see it too.
What’s the first trip you ever took?
My first trip was to Sweden when I was two-and-a-half years old to visit family. I don't remember the trip but it definitely put the travel bug in me.
What travel trends are you seeing these days?
People are booking more bucket list trips, spending more money on trips and doing lots of generational group travel. More people are going back to using travel agents and relying less on the internet to make bookings. People are also looking at exploring new options in terms of modes of transportation to travel and exploring their own countries as well. My biggest selling destination in 2022 was Jamaica. I have also had more cruise bookings to the Caribbean in 2022.
How has the pandemic changed the way you do business?
I haven't had to change much in terms of how I do business. I am home-based and have always used email and phone calls to book my clients. The biggest change I am starting to implement is a planning fee and change fees.
Of all the bookings you’ve made, which itinerary are you most proud of?
My first wedding group – a group of 30 people in the Dominican Republic. I was new to booking groups and it was a big learning curve. But it was amazing to see how everything came together, how happy the couple was and being told what an amazing job I did. It was then that I decided I wanted to specialize in destination weddings and group travel.
Where do you see your business one year from now?
I see my business expanding by bringing on some associates in the next year or two. My future goal is to be able to work full time on my travel business. Maybe even from somewhere warm.
What’s one thing you would change about the travel industry?
To make it more accessible so people from all walks of life can see the world and what a beautiful place it is.
What’s your motto?
Enjoy life to the fullest cause life is short.
What’s your number one piece of advice to other travel advisors?
Work smarter, not harder.
Where are you travelling next?
Sandos Cancun in Mexico for a personal vacation.