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Thursday, October 1, 2026
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Strong supplier relationships can smooth a travel advisor's path to training, FAM opportunities and exclusive incentives — but they can't be built only when something goes wrong. PAX spoke with advisors and supplier reps about what it takes to get on a sales team's radar, and what being known by a BDM can actually mean for an advisor's business.
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Air Canada Vacations has launched Advisor Connect, a new B2B portal that brings sales, marketing, training and business-support resources together in one place for travel advisors across Canada.
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Holland America Line has opened bookings for its 2028 Canada & New England season, running from May through October aboard Volendam and Zuiderdam. The cruise line says it will offer more Montréal calls than any other cruise operator, with seven- to 14-day itineraries, as well as longer Collectors’ Voyages, sailing to or from Montréal, Québec City, Boston, New York and Fort Lauderdale.
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According to the International Air Transport Association (IATA), total demand, measured in revenue passenger-kilometres (RPKs), declined 0.8 per cent compared with August 2025. Excluding Middle Eastern airlines, air travel demand increased 0.6% year over year in August—half the pace recorded in July.
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Collette has expanded its advisor education platform with a new Collette University module designed to help travel professionals determine whether clients are better suited to a premium guided tour or a Fully Independent Travel (FIT) experience.
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Discover Puerto Rico has partnered with Satisfi Labs to develop AI-powered assistants that will connect travellers and meeting planners with tourism businesses across the island.
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Viking has taken delivery of the Viking Sekhmet, its newest river ship in Egypt, expanding the line’s growing fleet of sister ships sailing the Nile.
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Flydubai has temporarily suspended flights to and from Israel following the cockpit incident aboard flight FZ1073, which diverted to Tabuk, Saudi Arabia, on September 30.
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Nobu Hospitality has announced plans to open its first hotel and restaurant in Puerto Rico in 2028, bringing the luxury brand to San Juan. The Nobu Hotel and Restaurant San Juan will feature a signature Nobu restaurant and bar at street level, along with a rooftop lounge and bar. Its design will combine the brand’s contemporary aesthetic with elements reflecting San Juan’s character and heritage.
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IN CASE YOU MISSED IT
Transat is heading into winter 2026-27 with a more diversified network, new sun routes and growing airline partnerships. Sebastian Ponce and Renée Boisvert discuss the Cuba gap, strong demand for Spain, later booking patterns, the expanding role of partnerships and what travel advisors should know for the season ahead this coming winter.
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The Travel Agent Next Door has promoted Alma Ortiz to director of supplier relations. A 20-year industry veteran who joined TTAND in 2016, she oversees 70 supplier partners and 10 destination management companies, and continues to manage the TTAND National Conference.
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Royal Caribbean is updating its North American cancellation policies, with changes set to take effect on October 11, 2026. In a September 28 email to travel advisors, the cruise line outlined a revised penalty structure that could mean higher cancellation costs for some clients.
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