WestJet Vacations launches self-serve cancellation feature for advisors

WestJet Vacations has introduced a new self-serve cancellation feature for travel advisors, giving agents another way to manage eligible vacation package bookings online.

The new functionality is available through the Manage my bookings section of the WestJet Vacations Agent Portal and allows advisors to cancel eligible client bookings directly.

To complete a cancellation, advisors will need the guest’s last name, booking number, email address and payment details.

The addition is aimed at making the booking management process more efficient for travel advisors, allowing them to handle eligible cancellations for clients without requiring additional assistance.

Not all bookings qualify for the self-serve feature. Exclusions include FIT bookings, departures within 24 hours, bookings with a previous change or cancellation fee, and bookings that have amendments or billing line adjustments.

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