Royal Caribbean serves up Espresso booking system

Royal Caribbean Cruises Ltd. has announced the launch of its Espresso reservation system for travel agents selling Royal Caribbean International, Celebrity Cruises, Pullmantur, Azamara Club Cruises and CDF Croisieres de France.

Launching in March 2015, Espresso will provide a side-by-side view of Groups and individual inventory at point of sale, or Single View. Travel agents can use Single View to compare individual pricing against their reserved group space to determine the best value and price for their clients.

Espresso is also optimized for tablet devices, providing travel agents the freedom to engage their clients wherever they are.

The new predictive search function can help travel agents find an existing reservation from a single identifier, saving valuable time when servicing a client’s booking. Espresso can also can identify past guests and display a customer’s history, such as recent promotions sent to them, last cruise taken, destination and accommodation preferences, and any other interests that has been shared, and automatically populates their information and preferences when making a new reservation.

Interactive deck plans highlight the best available staterooms and filtered selections, like available connecting rooms, closest to and accessible staterooms, a new interactive deck plan allows the agent to view the best available staterooms with the ability to select one or multiple staterooms by simply clicking on them. Stateroom details such as photos and layout are all available in the same place.

As part of the preparation for the launch of the next-generation reservation system, Royal Caribbean International, Celebrity Cruises, and Azamara Club Cruises will hit the road and provide training seminars to its valued travel agent partners across Canada. Travel agents are highly encouraged to register online at www.bookespresso.com to attend one of these training seminars, being held in six major cities. Additionally, travel agents also can practice online at www.espressocbt.com.