Kensington launches new advisor portal with trip management, sales & training tools

Kensington has launched a redesigned travel advisor portal that brings trip management, sales tools, training and marketing resources together through a unified login.

Built with input from travel advisors, the refreshed Agent Portal features simplified navigation, expanded resources and easier access to existing quotes and bookings.

“Travel advisors are incredibly important to Kensington, and this new portal is another investment in making it easier for them to do business with us,” Marc Moore, vice-president, agency sales, Kensington, said.

“We wanted the experience of working with Kensington online to reflect the Kensington experience itself: intuitive, seamless and personalized. Whether an advisor is managing an existing trip, looking for inspiration for a client or building their knowledge of our growing portfolio, we want to make it as easy as possible to find what they need and turn that into opportunities for their business.”

The platform provides direct access to Kensington’s Request a Quote function, along with co-branded itineraries advisors can download and share with clients.

A centralized resource library houses webinars, training materials and sales tools. Advisors can also access downloadable marketing materials, order brochures and find travel insurance resources.

Information and interest forms for Kensington’s Ambassador Trips are available through the portal, providing advisors with opportunities to explore the company’s travel experiences firsthand.

Easier access to quotes and trips

Advisors who tested the platform highlighted improvements to navigation and everyday tasks.

“The new portal is much cleaner, more professional and easier to navigate,” Jeni Schrimsher, of Voyages by Jeni, said.

“The biggest improvement for me is being able to open a trip with just one click from the main menu, rather than having to click through multiple times as we did before. That’s a big improvement!”

Redonna Bilbo, senior travel advisor at Be Our Guest Travel Company, welcomed the centralized training resources.

“The Resources tab is awesome, especially having all the webinars and training materials in one place,” Bilbo said. “The new portal feels familiar, so I didn’t feel like I was learning something entirely new, but I really appreciate the updates to quotes and bookings.”

Kensington said the platform will continue to evolve based on how advisors use its tools, resources and content.

“The goal goes beyond creating a better website,” Moore said. “It’s about creating an even better partnership. The easier we can make it for advisors to access our people, products and resources, the better equipped they are to serve their clients, grow their Kensington business and ultimately deliver an exceptional travel experience.”

Advisors can register through the Kensington Agent Portal.

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