CWT reports increase in 2015 financial results

Carlson Wagonlit Travel (CWT) reported an increase in financial results for 2015 despite a continued challenging economic climate, the business travel management company announced Feb. 15.

CWT increased its new business sales to $1.7 billion USD, while the company’s transactions were stable at 61.4 million USD  Overall sales volume reached $24.2 billion USD, reflecting the significant curtailment in travel expenses by energy customers. Excluding the impact of the energy portfolio, transactions increased by 1.3 per cent.

North American transactions increased by 1.1 per cent. Transactions in Europe, Middle East and Africa declined by 1.2 per cent while Latin America volume was off 7.8 per cent due to the weight of the energy sector and the economic recession in Brazil. Asia Pacific volumes were stable.

CWT maintained its strong client satisfaction scores with travel manager satisfaction of 90 per cent, combined with an 88 per cent traveler satisfaction rating and a 94 per cent retention rate.

2015 was another strong year for CWT’s app CWT To Go, with a 62 per cent growth in user registrations to 560,000.

For more information visit carlsonwagonlit.com.