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Wednesday,  June 12, 2024 11:30 AM 

Collette launches revamped Passport Club loyalty program

Collette launches revamped Passport Club loyalty program
Pax Global Media

Collette has launched a revamped “Passport Club” loyalty program, which allows travellers to unlock more perks with every trip they take.

The Passport Club is an upgrade to Collette’s previous loyalty program, where travellers received a flat rate credit for within one to two years of their initial tour.

With the enhanced Passport Club, travellers are automatically enrolled into the program as Level 1: Adventurer.

They can then tap into the following perks after completing their first and second tours with Collette: 

  • Travellers receive a five per cent Loyalty Credit on their next Collette tour when it’s completed within 12 months of their most recent departure date. (See terms below).
  • Travellers receive a three per cent Loyalty Credit on tours completed within 13-24 months of their original trip.
  • Loyalty Credit expires 24 months after their most recent departure date.

Once they’ve completed their third tour and all subsequent tours, they’ll move into Level 2: Explorer, a tier of the loyalty program that features all of the perks of Level 1 plus an additional benefit:

  • $100 of credit towards purchasing optional tour components or upgrades when travel is completed within 24 months of the most recent trip departure date.

"Our travellers mean the world to us and we are thrilled to launch our revamped Passport Club," said Jaclyn Leibl-Cote, president and CEO at Collette, in a press release. "With our dynamic program, the more you travel, the more you'll receive. Plus, the bigger the trip, the bigger the credit. We are grateful to our family of travelers and want to reward them for every adventure they take with us." 

Full terms & conditions 

Passport Club Loyalty credits are earned after tour completion and can be applied to bookings on future trips to be taken.

Full credit of five per cent is valid for your next tour when travel is completed within 12 months of the original trip departure date.

A reduced credit of three per cent is valid for travel within 13-24 months. Credit expires 24 months after the original trip departure date. 

Loyalty credit is calculated as a percentage based on the land portion of the last tour taken, including pre/post-tour extensions, room upgrades, and on-tour internal air, less any discounts/offers.

Airfare to and from the tour, airport transfers, pre and post-night accommodations, optional tours, taxes and fees, and travel insurance are excluded from the credit calculation. Loyalty credit may be combinable with other offers. 

Credit must be applied before final payment on a future booking. Credit is not redeemable for cash and is non-transferrable. 

Passport Club Level 2: Explorer additional $100 credit is valid on new bookings for past guests who have previously traveled with Collette three or more times and are booking their fourth or more trip. 

New Loyalty credits will be generated for all returning travellers after their return date.

The new credits will start with the Sept. 1, 2023, tour departure dates and can be applied to future bookings in addition to non-expired loyalty credits that were generated under the original loyalty program. 

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