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Wednesday,  June 12, 2024 10:38 AM 

ACV unveils new self-service tools for improved booking experience


ACV unveils new self-service tools for improved booking experience
(Shutterstock/mavo)
Pax Global Media

Air Canada Vacations (ACV) has unrolled updates to its self-service travel tools, aimed at providing travel advisors and customers with added flexibility and convenience post-booking. 

To offer greater flexibility, travel agents can now add ACV's Travel Protection CareFree and CareFlex up to 48 hours after the booking date. Private transfers can also be included post-booking.

Las Vegas excursions and activities, private transfers (when/if available), Club Mobay Lounge at Sangsters International Airport, Montego Bay, Jamaica, a round of golf at The Westing Reserve Conchal in Liberia, Costa Rica, and even meal plans (when/if available) are just some of the additions that can be added after the initial booking. 

Self-serve tools for cruise  

To help agents save time, ACV has also enhanced its self-serve tools for cruise bookings made online, GDS and its call centre. 

These enhancements include the ability to view and print bookings and e-documents, add payments, including Future Travel Credits, on reservations with options or a final payment, seat selections, and Aeroplan number. 

"These enhancements underscore our unwavering commitment to innovation and responsiveness to the needs of our valued travel partners,” said Nino Montagnese, VP at Air Canada Vacations, in a statement. "Through the continuous refinement of our self-service tools, Air Canada Vacations aims to enhance the booking experience for both travel agents and customers alike, ensuring a seamless and stress-free travel planning process." 

The additional tools are accessible through Air Canada Vacations’ website and all external distribution channels, including Sirev, Galileo Vacations, and Sabre Vacations through TripBook. 

Moreover, customers now have the ability to access their reservations directly online and modify certain elements of their booking via the Manage Your Booking page on aircanadavacations.com. For complete terms and conditions, click here. 

CareFlex & CareFree: A passport to peace of mind

Earn up to 20 per cent commission and give your clients peace of mind with Air Canada Vacations trusted CareFree and CareFlex plans. 

Starting at only $79 (Canada & U.S.) and $99 (Mexico, the Caribbean, Central and South America & Europe) per person, the CareFlex travel protection plan allows travellers to transfer their package, change their departure date, destination or hotel, and cancel with a full refund up to 21 days prior to departure, or cancel with an in-house credit up to 3 days prior to departure. 

Starting at only $79, CareFree travel protection plan includes free seat selection, and a Price Drop Guarantee. 

Travellers can take advantage of the flexibility of Air Canada Vacations’ travel protection plans when booking their vacations through their favourite travel professional. For full terms and conditions, click here. 


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