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Saturday,  July 13, 2024 8:35 AM 

Justine Melman named chief customer officer at Air Miles Reward Program

  • People
  •   01-26-2023  6:54 am
  •   Pax Global Media

Justine Melman named chief customer officer at Air Miles Reward Program
Justine Melman has been named chief customer officer at AIR MILES Reward Program. (LinkedIn)
Pax Global Media

The AIR MILES Reward Program has announced the expansion of its senior leadership team with the hiring of veteran customer experience and marketing strategist Justine Melman.

In this role, Melman will oversee customer and digital engagement, and further develop AIR MILES' customer experience. 

She will continue to grow the AIR MILES Reward Program by developing new world-class products and programs for Collectors, and empowering cross-functional teams within the organization to deliver increased value for Collectors and Partners.

"As AIR MILES progresses further along in its evolution, ensuring our Collectors truly understand the role that the Program plays in their everyday lives is one of our top priorities," said Shawn Stewart, president, AIR MILES Reward Program. "Justine brings unparalleled experience to our organization. We're confident that her proven history as a customer-centric marketer will promote the comprehension and engagement we continue to work towards."

Melman is an accomplished senior executive, bringing cross-industry experience within both B2B and B2C verticals. 

She has overseen all functional business areas related to awareness, acquisition and retention, including brand, omnichannel campaigns, digital experience, product marketing, content, social media, public relations and communications, and analytics.

Prior to her new role with AIR MILES, Melman led marketing and customer experience efforts at top national and international organizations, including eBay, Clearco, Cineplex Entertainment, Holt Renfrew, Yahoo! Canada, and the Globe and Mail.

"I'm hugely passionate about transformation, and that's the exciting phase that AIR MILES is currently in," said Melman. "Getting an opportunity to work with a beloved and iconic Canadian brand through this lens, while bringing more value to our Collectors and Partners in the process, is a tremendous privilege. I look forward to building on the meaningful change that our team has already brought to the Program in recent years."