Relief & gratitude: Sandals guests & staff safe following Hurricane Melissa

Sandals Resorts shared a Hurricane Melissa update on Thursday (Oct. 30), reporting that all guests and team members that were staying at its resorts in Jamaica during the Category 5 storm this week are safe

“We continue to connect with team members across Jamaica and have begun comprehensive assessments of all resorts,” the company wrote in a statement. “We remain committed to keeping our guests, partners, and stakeholders informed and will provide updates as more information becomes available.”

Sandals is extending its “heartfelt gratitude” to the guests who joined its teams in careful preparation and followed every protocol in Jamaica.

“Your cooperation, compassion, and sense of community lifted spirits and brought comfort during a challenging time,” the company said.

Sandals is also expressing its appreciation to its team members across Jamaica for their “extraordinary commitment and care as they balanced their responsibilities to guests while their own families and communities were affected by the storm.”

“And to those who shared well-wishes from around the world—from past guests, travel advisors, partners, and friends—your encouragement and support mean more than words can express,” the company added.

Flexible options being reviewed 

Sandals acknowledged that many of its guests had their travel plans disrupted by Hurricane Melissa.

“We are committed to providing all possible support,” the hotelier said. “Our customer service team is reviewing upcoming travel arrangements and offering flexible options to help guests who may need to reschedule their vacation plans.”

“We will proactively contact guests with reservations in the next two weeks as a top priority.”  

Guests may also contact Sandals directly at 1-800-SANDALS for assistance – but wait times might be long due to the high volume of calls.  

“As Jamaica begins its recovery from Hurricane Melissa's impacts, we stand ready to extend unwavering support,” the company said.

The Sandals Foundation, meanwhile, has initiated relief efforts across the island. Those who wish to contribute may visit www.sandalsfoundation.org to join the mission.

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