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Saturday,  April 20, 2024 9:07 PM 

Getting the Royal treatment at Paradisus Cancun

Getting the Royal treatment at Paradisus Cancun
Hortense des Dorides

French expat, Hortense des Dorides is an Ottawa based travel and lifestyle writer. Iceland, Utah, Hawaii or the Canadian Arctic are amongst her recent adventures. In her spare time, she likes to hike and camp.

Fresh from a series of intense renovations in 2017, the iconic Paradisus Cancun is ready to show off its new look, and PAX was on hand to experience the exclusive Royal Service section.

Today, the 135 suites of the Royal Service all boast a minimalist look, white walls with a touch of colour. All suites overlooking the sea were renovated last spring, while those overlooking the lagoon were the focus of renovations concluding Dec. 15.

At Paradisus Cancún, the adults-only Royal Service is confined to the fifth pyramid of the iconic Cancún property. This product is geared for couples, honeymooners or for groups of friends celebrating a major milestone.

The section’s dedicated lounge, located on the ground floor of the pyramid, is spectacular following the recent renovations, with its tropical plants descending from the eighth floor, along with water features and beautiful lamps.

The Royal Service is a signature of Paradisus, which allows guests to enjoy a concierge, premium alcohol, a restaurant overlooking the beach (the Palapa), a large pool and a section of the exclusive beach, as well as the opportunity to enjoy a free hydrotherapy circuit at Yhi Spa.

Equipped with a notebook, the concierge has only to delve into his notes to remember the needs of each customer, whether it is more bottles of water in the mini-bar, a bottle of tequila in the room or a feather pillow with a few drops of eucalyptus. At the Royal Service pool, concierges are also there to book and prepare the Bali beds.

The Royal Service is therefore perfect for your clients who want to be pampered during their holidays, in a more quiet and intimate section of the hotel.

Delicious restaurants

With an array of eleven restaurants, guests at Paradisus Cancún will always be spoiled for choice. Unfortunately, with just four nights, we could not try them all.

Among the à la carte restaurants for dinner, Bana, specializing in Japanese fusion cuisine, far exceeded our expectations. Located in the center of the third pyramid, the restaurant offers delicious sushi with unsuspected flavours.

Another discovery is the Mexican Mole restaurant, which specializes in various regions of the country. We really enjoyed Blue Agave, open for dinner and for dinner, which serves different tacos and many tequilas, and even mezcal.

Finally, there’s Tempo, the restaurant run by the famous Spanish chef Martin Berasategui. The seven-course menu, with more appetizers at the beginning and end of the meal, feature a stellar wine selection courtesy of the sommelier. The knowledge and talent of Martin Berasategui do the rest! Note that all Paradisus hotels have a restaurant run by Martin Berasategui and that customers must pay extra to dine there (about $140 for the food and wine pairing).

We also liked:

  • Coco's Beach Club, located on the beach, which allows you to book a Bali bed facing the sea. For $180 USD, your customers (six maximum) will have a bottle of branded champagne, a plate of lobster and ceviche, as well as other dishes and drinks at their request.
  • The Family Concierge service, dedicated to families. Parents can count on the help of a concierge to plan their day.
  • The Baby Club, for children from one to four years old.
  • The calm of the Oriental Spa, located in the center of the fourth pyramid. It is possible to get a massage, alone or in pairs, in one of the cabins.
  • The fitness room, very well equipped.
  • The lounge of the central pyramid, the no.3, which looks like a jungle.
  • The beach of Cancún, perfect for long walks.
  • Finally, the service in general, devoted, kind, always sincere.

Day trip

We also took part in an excursion, organized by Go Natural Explorers in three stages.

From Cancún, we took 1.5 hours to reach the Mayan archaeological site of Tulum, where we took part in a tour with an experienced guide for 90 minutes.

A second excursion brought us to Akumal, and more particularly to the Yal-Ku Park, which consists of a lagoon of fresh water and salt water, since the lagoon is connected to the Caribbean Sea. The lagoon is a paradise for fish, who come to hide in the rocks, bringing snorkelers to come and observe this ballet of colors.

Finally, we went to Mayan Underworld Park to visit a cenote, natural freshwater wells that the Mayans considered a means of communication with the gods of the underworld. Before we descended, we were greeted by a shaman, Santos. An intense spiritual experience.

Click here for more information on Paradisus Cancún.