Riviera now paying full commission on late cancellations

Riviera River Cruises has announced that it will now pay commission to travel advisors on all bookings that are cancelled within 15 days of departure. 

Clients who cancel a cruise within 15 days of departure will still lose 100 per cent of their booking cost, but advisors will receive full commission for the Riviera portion of the itinerary.  

“With this change, travel advisors will no longer lose their commission when a client cancels in the days before their cruise departs,” said Marilyn Conroy, executive vice president sales and marketing North America for Riviera. “From not selling directly to advisors’ clients to a partnership that assists with flight and hotel arrangements, and incentives like bonus commission and gift cards, it’s another way we at Riviera are dedicated to the agency community.”

Consumers who contact Riviera are referred to book through their own travel advisor or, if they don’t already have one, the booking will be turned over to an advisor near them with whom Riviera has a relationship.

The company has also partnered with Tourcrafters, which is wholly owned by Auto Europe, to assist advisors in making flight and hotel arrangements for clients traveling from North America.

Through September, Riviera is offering a promotion on remaining 2024 and 2025 departures that benefits both advisors and their clients. Advisors receive a $100 gift card for every cabin booked, while their clients receive 100 euros in onboard credit for every person booked.

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