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Thursday,  June 13, 2024 12:07 AM 

Oceania adds new guest services to OceaniaNEXT


Oceania adds new guest services to OceaniaNEXT

Oceania Cruises has unveiled a suite of new guest service enhancements as part of the line’s OceaniaNEXT initiative.

“As OceaniaNEXT continues to evolve, travelers and travel agent partners will see we are innovating and enhancing all aspects of the Oceania Cruises experience, in ways both large and small, yet always meaningful and impactful,” stated James Rodriguez, EVP of Oceania Cruises.

READ MORE: How the $100M OceaniaNEXT initiative will elevate the cruise experience

Shipboard credits: use them after departure

Prior to departure, guests and their travel agents can now utilize shipboard credit to purchase shore excursions and land tours, onboard beverage packages, culinary classes, and dining experiences at La Reserve and Privée. Credit can be used for voyages departing on or after May 19, 2019 via the “Already Booked” section of OceaniaCruises.com, the Travel Agent Center, or by calling Passenger Services at 855-623-2642.

Re-designed homepage

The OceaniaCruises.com homepage has been re-designed with new, intuitive navigation to make planning and managing your Oceania experience easier than ever. The new navigation is grouped into four tabs at the top of the page site in order for agents to access information conveniently. The four tabs include:

  • Plan Your Cruise” makes it easier than ever to find a cruise or destination, view specialty cruises, and see air and hotel programs at a glance.
  • Explore Ashore” delves into the unique aspects of the destinations, shore excursions, land tours, and the line’s hallmark Culinary Discovery Tours.
  • Onboard Experiences” maps out the nuances and facets of the lines’ six ships, The Finest Cuisine at Sea, enrichment and wellness for the mind, body and soul.
  • Ultimate Value” showcases included amenities, special offers, excursion and beverage packages, travel protection and more.

The line’s dedicated Travel Agent Center also features a host of updates to the marketing tools, tips and training, and travel advisor benefits sections.

Additional updates to OceaniaCruises.com and the Travel Agent Center will be rolled out in 2019.

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