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Sunday,  July 14, 2024 3:07 AM 

WestJet improves on-time performance in April, jumping to second best in NA

  • Air
  •   05-17-2024  8:52 am
  •   Pax Global Media

WestJet improves on-time performance in April, jumping to second best in NA
Pax Global Media

WestJet saw a "remarkable" improvement in its on-time performance in April, according to aviation analytics firm Cirium, which ranked the airline second among North America carriers.

“Well done, WestJet team! Great improvement, efforts are clearly paying off,” wrote WestJet’s CEO Alexis von Hoensbroech on his LinkedIn page yesterday (May 16).

Improvement is the key word here. After two months of operating more late flights than any other major airline in North America, WestJet rebounded in April with an 18-point improvement, Cirium says.

In March, 64.2 per cent of WestJet flights landed on time (meaning flights landed within 15 minutes of the scheduled arrival time), according to Cirium.

Last month, the airline saw 82.7 per cent of its more than 15,000 flights arrive on time, making it the ninth best carrier in the world for on-time performance, and placing it second in North America, behind Delta Air Lines.

WestJet’s main competitor, meanwhile, is making headlines for letting passengers down. In a report released by consumer analytics firm J.D. Power last week, Air Canada placed dead last in both business class and premium economy in overall customer satisfaction.

The study highlighted various airlines’ overall customer satisfaction in first class/business, premium economy, and economy/basic economy.

Air Canada had an overall customer satisfaction index rating of 629 out of a 1,000-point scale in first/business class. The industry average was 701, with Delta Air Lines leading at 743.

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