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Sunday,  July 14, 2024 3:23 AM 

WestJet celebrates successes at annual leadership summit

  • Air
  •   06-17-2024  9:40 am
  •   Pax Global Media

WestJet celebrates successes at annual leadership summit
Tanya Foster, WestJet Group's EVP and chief information officer; Diederik Pen, president of WestJet Airlines and WestJet Group's chief operating officer; and Christian Novosel, WestJet Group's EVP and chief digital officer, at WestJet Group's annual leadership summit on June 12, 2024. (WestJet)
Pax Global Media

More than 500 leaders from across the WestJet Group gathered on Wednesday (June 12) for the airline’s annual leadership summit.

With a focus on celebrating past-year accomplishments and creating energy, alignment and momentum for the months ahead, attendees covered several topics they hope will propel them to even more success in the year ahead.

During the summit, WestJet Group said its capacity has now fully recovered and is exceeding 2019.

The airline celebrated its position as the number-one carrier in Western Canada and top leisure carrier providing the most capacity for Canadians to access Latin and Caribbean markets, as well as five consecutive profitable quarters.

WestJet noted it has made a concerted effort to advance guest self-serve options, among other technology improvements.

It also reinforced that the collaboration between the airline’s digital, IT and operations teams has delivered a number of improvements since last year’s leadership summit, including passport scanning to reduce lineups at airports.

Over the past year, the feature, available on WestJet’s app, has been used by 77 per cent of the airline’s guests, significantly alleviating guest traffic for airport agents.

Some 70 per cent of the airline’s itineraries also provide guests with the option to alter or cancel their journey in the midst of irregular operations via the WestJet app.

Looking ahead, the airline said it plans to enable self-serve options for more than 95 per cent of guest itineraries.

Attendees of the summit also discussed WestJet’s partnership with Sunwing Vacations Group, brand culture and community impact.

Hundreds of organizations benefit from the airline’s Airport Giving program, where hundreds of WestJetters collectively volunteered for more than 35 thousand hours in 2023.

At this year’s summit, the airline hosted three of its long-standing partners who shared first-hand accounts of the impact of their work: Hope Air, providing free travel and accommodations for Canadians in financial need who must access medical care far from home; GlobalMedic, providing swift, pivotal intervention during critical moments of disaster and turmoil; and LiveDifferent, focused on youth empowerment, humanitarian work and leadership development.

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