WestJet Agent Direct now available for new users

WestJet’s travel agent booking platform, WestJet Agent Direct, is now available for new users to register and start booking, the airline announced Monday (Dec. 2).

Designed exclusively for travel advisors, WestJet Agent Direct provides another option for booking WestJet in an easy-to-use platform.

Initially available earlier this year for existing users of the airline’s previous tool, WestJet Agent, the booking channel includes enhanced features to better support travel agencies including the ability to self-serve changes or cancellations.

“We’re excited to be able to offer the WestJet Agent Direct booking platform to all our travel trade partners ahead of the new year,” said Amanda Ierfino, director of sales at WestJet. “We know our partners have been eagerly awaiting a replacement for our previous booking channel, and we sincerely appreciate their patience and understanding as we worked to deliver a tool that meets their needs. We look forward to welcoming new users to WestJet Agent Direct.”

As PAX reported last year, WestJet decommissioned its original WestJet Agent system in October 2023 – a “difficult decision" that sparked criticism in trade circles. WestJet then relaunched the channel last April, but with some restrictions as part of a phased approach.

WestJet Agent Direct contest

To mark the new WestJet Agent Direct, the airline has launched the Get on Board with WestJet Agent Direct contest, open to both new and current users of the booking platform.

Running through to February 3, 2025, the contest offers travel agents 10 chances to win WestJet gift cards, Extended Comfort vouchers and prize packs.

Unlimited bonus entries are available for bookings made on the platform.

To learn more about WestJet Agent Direct, access training videos and how-to manuals, and enter the Get on Board with WestJet Agent Direct contest, travel agents can click here.

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