TravelBrands unveils advanced contact centre solution for agents

TravelBrands has launched its latest technological advancement in collaboration with Local Measure, providing a state-of-the-art contact centre and telephony solution. 

This transformation leverages Local Measure Engage for Amazon Connect to provide seamless inbound/outbound voice communication and CRM integration across the entire call centre, servicing thousands of travel advisors across Canada.

This project marks a "significant step forward" in TravelBrands' commitment to delivering exceptional service, the company said in a press release Tuesday (June 4). 

By integrating cutting-edge technology with robust customer relationship management tools, TravelBrands aims to enhance the overall experience for agents while improving productivity.

“We are thrilled to have collaborated with Local Measure to transform our operations,” said Nathalie Tanious, president & CEO of H.I.S.-Red Label Vacations. “This initiative was essential to meet the growing demand and increasing volume we are experiencing. The new contact centre solution optimizes our operational efficiency and greatly elevates the experience we offer. The project required immense effort, and our team executed this transformation flawlessly.”

Local Measure Engage is a pre-built contact center platform that uses the power of AWS and Generative AI to provide customers with highly personalized experiences. 

"This collaboration ensures TravelBrands remains at the forefront of customer service excellence in the travel industry," the company said. 

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