TICO posts Comp. Fund guidance for customers impacted by Jetlines closure

The Travel Industry Council of Ontario (TICO) has issued a statement that addresses Canada Jetlines' temporarily ceasing operations, effective Aug. 15. 

"TICO is in the process of obtaining additional information related to Canada Jetlines and their reported plans to enter creditor protection," the council wrote in a release on Friday (Aug. 16).

As soon as TICO has additional information, it will be shared on TICO’s website, including potential eligibility for claims under the Ontario Travel Industry Compensation Fund (Compensation Fund).

Compensation Fund eligibility

The council also posted guidelines about potential eligibility for the Compensation Fund. 

For air-only bookings:

• Consumers who purchased airfare only through a TICO-registered travel agency or website, and who did not receive the travel services purchased or a refund, may have an eligible claim against the Compensation Fund.  
• Consumers who purchased airfare only directly from Canada Jetlines or through a travel agency/booking website outside of Ontario are not eligible for reimbursement through the Compensation Fund.

Vacation package bookings:

• Consumers and travel advisors who booked Canada Jetlines Vacations packages (air and accommodation) can call 647-236-3917 for refund information. TICO notes that this phone number is unable to support air-only passengers.
• Consumers who purchased a vacation package directly from Canada Jetlines Vacations or through a TICO registered travel agency or website, and who did not receive the travel services purchased or a refund, may have an eligible claim against the Compensation Fund. "More information will be provided as it’s available," TICO says.
• Consumers who purchased a vacation package through a travel agency/booking website outside of Ontario are not eligible for reimbursement through the Compensation Fund.

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