Porter introduces flight disruption product as optional add-on

Porter Airlines is partnering with HTS (Hopper Technology Solutions) to introduce a new product, giving passengers more flexibility with day-of-departure flight disruptions.

HTS’ Disruption Assistance product, available on Porter as Delay and Cancellation Assistance, is an optional add-on that offers passengers real-time solutions if their flight is disrupted by more than two hours or cancelled within 24 hours of departure.

HTS actively monitors all flights, notifies affected passengers, and customers can rebook on a new flight with any airline – covering the cost to a maximum amount. If passengers are not satisfied with their rebooking options, they can receive a 100 per cent refund of their original ticket price while keeping their original flight.

Porter calls it a "proactive rebooking tool that takes all the guesswork away from the passenger "and provides them with what they need most if their flight is impacted in any way; an alternate flight to their destination. 

Disruption Assistance is also independent of the standard options offered through Canada’s Air Passenger Protection Regulations (APPR), covering disruptions that may not be eligible under APPR. 

“This new product helps passengers quickly get back on track to their destination,” said Javeed Razvi, vice president, revenue management, Porter Airlines, in a statement. “Receiving automated, immediate rebooking options will give travellers confidence, allowing them to focus on enjoying their trip, rather than finding alternative solutions on their own.”

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