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Saturday,  May 25, 2024 1:11 PM 

Pearson preps for coming winter with new operations plan

  • Air
  •   12-01-2014  10:31 am

Pearson preps for coming winter with new operations plan

Following an extensive service disruption this past January due to cold weather, Toronto’s Pearson International Airport is bracing for this year’s winter with an enhanced operations plan, including initiatives such as a new mobile app for travellers and increased availability of items like water and diapers.

In early January, Pearson was impacted by severe weather conditions that disrupted operations, prompting a 90-day review by the Greater Toronto Airports Authority, examining how the airport functions during irregular operations and what happened during that weather event specifically.

During the review process, travellers, the general public and airport employees submitted feedback about their experiences and observations during the weather event, resulting in the new operating guidelines.

The new operations plan will include such features as:

- A new Toronto Pearson mobile app with push notifications to provide passengers with the latest airport updates

- Website alerts on Pearson’s Travel Updates webpage 

- Enhanced Wi-Fi and cellular capability in Terminals 1&3

- Availability of essential items like diapers and water during extended delays

- Airport-Airline-Partner protocol defining roles and responsibilities during severe weather

- Joint airspace traffic management approach with NAV CANADA and airlines to better manage flow of arrivals and departures

- Enhanced fleet of winter weather equipment

- Warming stations for airport employees working outside

A ‘ground stop’ was declared at the airport on Jan. 7 due to extremely low temperatures, cancelling hundreds of flights and stranding thousands of passengers at Pearson. The GTAA, which later apologized for the delays, said the decision was made because of how the cold was affecting equipment and to minimize time outdoors for employees.