"No cancellations": Flair celebrates a successful month of flying

Flair Airlines is celebrating a successful month of flying. 

In a news release Thursday (Dec. 7), the low-cost airline said it flew more than 1,000 scheduled flights in November “with no cancellations.”

“In November, our teams delivered for customers, with Canada’s best results. Our schedule was flown as planned, with not one single flight cancelled. We are very proud of these results and should bolster confidence as we head into the busy holiday season. We look forward to connecting customers across Canada, and to sunny destinations in the U.S., Mexico, and Caribbean, for their holidays,” said Stephen Jones, CEO of Flair Airlines, in a statement.   

This month, Flair – and a Purple Flair Santa – are delivering free flights to lucky winners across Canada. The airline’s message this season is for people to collect memories instead of gifts. 

READ MORE: Flair unveils “Anti-Gift Guide,” invites Canadians to gift experiences

Flair’s on time performance was high in November with 74.4 per cent of flights arriving within 15 minutes of the scheduled arrival time.

No Flair flights were cancelled out of 1,028 scheduled flights, represents a completion factor of 100 per cent, the airline said.

“This an excellent result in the Canadian airline industry and the best reliability among all Canadian carriers for the month,” Flair said.

Load Factor & passengers

Load factor was as expected for the month of November at 82.6 per cent.

This metric measures the network-wide share of seats sold to 211,000 paying customers, Flair said.

READ MORE: Flair unveils new routes between Newfoundland & Greater Toronto Area

“There is always room for improvement in on-time performance,” Jones said. “November is typically a quiet month for air travel in Canada, which we anticipated. Being on-time and reliable are key drivers of customer satisfaction, and drive down our costs. Those cost savings directly translate to affordable travel for Canadians.”

From turbulent to on time

Flair, this year, has been upping its transparency by releasing monthly operational metrics through its channels.

The airline began releasing its metrics in April after four of its aircraft were seized during the busy March Break period after the carrier fell behind in its lease payments (an action Flair pushed back against with a lawsuit).

In June, CEO Stephen Jones vowed to improve Flair’s customer service by establishing a specialist team in Montreal.

His statement came one week after Flair made headlines for generating the most complaints from customers, according to federal data released that same month. 

Don't miss a single travel story: subscribe to PAX today!  Click here to follow PAX on Facebook.