Globus helps agents & clients stay in touch

Globus has introduced a new approach to client communications, providing travellers with a series of messages before and after their trips.

Effective Dec. 2, every booking will generate five client-focused messages at important stages of the travel process, all including the agency contact info. The messages include a Welcome Notice immediately after booking; what to know before travelling in the Getting Close message three months out; e-ticket receipts and luggage info in the Ready to Go message 30 to 40 days out; Happy Trails will provide arrival and transfer info two days prior to departure; and the Welcome Back message will be sent to agents as a reminder five days after the clients’ return.

According to Stéphanie Bishop, managing director for the Globus family of brands, the new initiative will allow “agents to stay in touch with their clients in a friendly and helpful way to ensure they’ve not been forgotten during that long period between booking and travel.”