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Wednesday,  April 17, 2024 5:20 PM 

Flair's website booking functions down over weekend

  • Air
  •   03-26-2024  6:14 am
  •   Pax Global Media

Flair's website booking functions down over weekend
Pax Global Media

To add to its recent long list of woes, the booking functions on Flair Airlines’ website were down over the weekend.

According to reporting from the Globe and Mail, the problem appeared sometime on Saturday and the site remained down into Sunday evening.

Potential travellers on the discount airline were able to see prices, but when trying to book a flight a message was displayed saying, “We are currently experiencing a service interruption. Please check back soon.”

In a Sunday-night email to the Globe and Mail, Flair said it worked overnight Saturday to fix the problem and that travellers would be able to book seats on the “within the next few hours,” but the site remained down into Sunday evening.

The cause of the outage was not addressed.

In post to social media on Monday (March 25), Flair noted that some functions on its website may be unavailable "and we're actively resolving this." 

"To complete your booking, you will be redirected to our trusted booking partner from our site," the carrier wrote. 

Canada’s lone discount airline following the February failure of Lynx Air, Flair has made several headlines over the last few months, most recently when its CEO Stephen Jones denied on Friday (March 22) that its spring schedule had been recently changed, including a reduction of 600 flights from some of its major hubs.

Previous reporting from the Globe and Mail said the flight reductions made by the airline were due to its financial problems, but Jones said in a statement to Global News that the assertions were “simply false.”

Flair owes the federal government some $67.2 million in unpaid taxes, which has led Ottawa to obtain a property seizure order.

Jones said that the airline has a deal with the Canada Revenue Agency to pay the owed taxes and that the order will not impact operations.

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