Emirates unveils “industry-first” insurance package for travellers to Dubai

Emirates has introduced “Comprehensive Travel Cover,” an “industry-first” travel insurance offering broad, multi-risk protection for travellers throughout their journey.

Beyond the traditional insurance coverage, the offer includes:

• Reimbursement for medical expenses of up to US$ 25,000 and a free 30-day trip extension
• Airline-managed hotel accommodation and extended-stay support during disruption
• Complimentary rebooking on other airlines in the event of conflict-related cancellations, ensuring travellers can continue their journey even if Emirates flights are unable to operate
• Compensation for baggage delay or loss

The coverage also remains valid, regardless of government travel advisories, the airline says.

The insurance product is supported by Travel Guard, and adds to Emirates’ existing travel insurance offering.

Terms and conditions apply, and the coverage and availability may vary by market, the airline said. 

Emirates' 'fly better'

Rooted in Emirates' 'fly better' brand promise and its duty of care to customers is airline-managed hotel accommodation during disruptions, including airspace closures (delivered as an airline service (not an insurance related benefit). 

This is in addition to existing customer-first benefits such as a free date change for tickets booked from April 2, and the option to ‘hold my fare’ for 24 hours free of charge, giving travellers flexibility, reassurance, and support at every step.

“Listening to customer feedback, we realised that travel demand remains strong but there was a gap in the market with regards to travel insurance cover,” said Sir Tim Clark, president of Emirates Airline, in a statement.  

“Therefore, we acted to address our customers’ needs. Together with Travel Guard, a leader in the global insurance industry, Emirates is pleased to offer an enhanced travel insurance product that is as comprehensive as it is reassuring for a wider range of situations. With strong demand for travel in summer, we are proud to offer our customers added confidence in planning their journeys to and through Dubai when they book with Emirates.”

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