Air Canada named NA winner for employee experience strategy

Air Canada was voted the North American Winner for Employee Experience Strategy in the sixth annual ARCET Global Customer Centricity World Series Awards.

The awards celebrate companies from around the world for superior customer and employee experiences, and Air Canada was recognized for its innovative “Care & Class” initiative.

“We are incredibly honoured that Air Canada’s “Care & Class” initiative has captured global recognition so early on. This brings a great deal of momentum to the work that our teams are delivering as we begin expanding it to Air Canada’s three Canadian hubs as well as across North American airports,” said Tom Stevens, VP, customer experience and service operations at Air Canada.

“Our goal is to deliver an elevated level of personal care to every customer’s travel experience. We’ve seen significant improvements in both employee engagement and customer satisfaction, simply by tapping into the insights of our employees who are closest to our customers. In doing so we’re empowering them to deliver greater peace of mind in the most challenging scenarios. And on even the bluest sky days when everything is operating smoothly, these teams are creating memorable moments for our customers.”

Learn more about Air Canada’s With care and class in action here.

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