Club Med opens travel agency in downtown Toronto

Club Med has opened its second Canadian travel agency in downtown Toronto.

The storefront, which comes two years after Club Med opened an agency in Montreal, is located at 361 Queen Street West, and includes a virtual reality experience that invites guests to explore Club Med’s resorts around the world before deciding where to book.

The store is open Monday through Friday from 10 a.m. to 7 p.m. EST, and Saturday from 10 a.m. to 6 p.m. EST.

Quebec-based design firm Conceptum (which designed the agency in Montreal) created the interiors, taking inspiration from Club Med resorts.

The space is divided into different areas to ensure that customers and advisors feel comfortable in a warm atmosphere, illuminated with bright colours. 

The new store, with a central street-level location, aims to increase awareness of Club Med’s Sun and Ski products in the Ontario market and share the Club Med spirit within the greater Toronto community.

The Montreal storefront, which has been in operation since 2021, has seen great success, contributing to the launch of the first Canadian resort, Club Med Québec Charlevoix, in December 2021, which saw 80 per cent of guests from Canada in its first year (35 per cent of which were from Ontario).

“We are very proud to be opening the first Club Med Agency in Toronto. Club Med remains deeply committed to experience Club Med’s exceptional customer service and to book their own trip to Club Med Québec Charlevoix or one of our other unforgettable Ski or Sun destinations around the world,” said Vincent Giraud, managing director of Club Med Canada and North America Sales Operations.

Club Med is set to add new resorts to its collection, including Kiroro Grand in Japan, a new resort in Malaysia and, for the first time, a property in South Africa, as well as expansions in the Alps.

The developments will be added to Club Med’s already 70 existing destinations around the world.

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