Cruise Administrator

Job description


Provide administrative support to the Cruise Department to ensure the smooth running of the day-to-day requirements as well as handle confidential materials, agreements, contracts, etc. for the business.


  • Provide cruise administrative support to ensure smooth operations
  • Handle online customer pre-travel bookings
  • Invoice and collect final payments from customers
  • Make adjustments, add promotions, and look after any declined bookings
  • Answer product enquiries from customers, reservations, sales, and accounting
  • Distribute procedures to reservations, operations and sales as it pertains to product line
  • Distribute customer quote inquiries to agents
  • May have to assist in post-travel cruise files
  • Assist in training / training procedures for Cruise Department 
  • Set up and manage marketing campaigns and promotions
  • Manage banner schedules for websites and create new promotions through the back end system and manage them on front end websites
  • Coordinate online promotions by overseeing all online marketing campaigns, content, social media ads, newsletters etc.
  • Ensure content is displayed and working correctly on websites’ landing pages
  • Correspond with the system provider regarding website issues
  • Alert Cruise Department when online issues are present
  • Set up and run social media marketing campaigns
  • Make sure supplier budgets are being met through marketing campaigns
  • Responsible for keeping track of and saving all marketing campaign materials for backup purposes
  • Distribute promotional flyers to agents to ensure they are aware and up to date with marketing campaigns and promotions
  • Provide administrative support in professional and timely manner
  • Receive, action and redirect correspondence as required
  • Attend and minute meetings as required
  • Independently initiate, compose and type correspondence
  • Set up new agents / agencies with new accounts
  • Other duties as assigned by Management
  • Travel/Tourism school diploma or equivalent related travel industry experience
  • TICO
  • 2 years cruise product experience
  • 2 years administrative assistance experience
  • Knowledge of cruise industry, sales, marketing and products
  • Excellent verbal and written communication skills
  • Interpersonal skills
  • Strong multi-tasking skills
  • Strong Computer skills (Word, Excel, Email, In-house systems)
  • Confidentiality
Work place
Mississauga, ON
Full Time 18 month contract
Contact Information
Human Resources