International tour operator Collette has been awarded the Feefo Trusted Service award, an independent seal of excellence that recognizes businesses for exceptional customer service, rated by real Collette travelers.
The award comes on the heels of a large commitment from Collette for transparency throughout their entire booking process, enabling and encouraging past guests to offer their experiences through a trusted source. When booking, potential travellers have the opportunity to read reviews on Collette’s website to get a sense of what to expect on tour.
“Our focus over the past year has been on improving ways for guests to easily provide feedback in an honest and cohesive manner, allowing future travellers to read thoughts and reviews on their own time,” said Nalinie Sharma, marketing manager at Collette.
Feefo is a ratings and review customer analytics platform that collects genuine reviews by ensuring that all feedback is authentic. The award is given to businesses that use Feefo to collect a minimum of 50 reviews with a 4.4 out of 5 rating.
For more information on Collette, visit http://www.gocollette.com