Agent - Call Centre Reservations

Job description


Respond to customer inquiries to achieve sales targets while providing superior customer service.

What you will be doing

  • Answer calls in timely, courteous and professional manner
  • Enforce active selling skills to close a sale
  • Process bookings with accuracy and detail
  • Consistently meet individual performance targets
  • Stays current on products, services, promotions, procedures and technology
  • Identify and solve challenges
  • All other related tasks as required


  • Minimum of a high school diploma - or equivalent
  • Travel/Tourism school diploma or equivalent related travel industry experience
  • TICO Certification

Working Conditions

  • Call Centre environment – home based
  • 24/7 rotating shift work
  • Rotation of work on Saturdays, Sundays and Holidays

Specialized Knowledge, Skills, Attributes Required

  • Good written and oral communication skills
  • Excellent customer service skills and interpersonal skills
  • Professionalism and patience
  • Organizational skills
  • Team player but able to work autonomously
  • Excellent selling skills and results driven
  • General knowledge in geography
  • Computer knowledge (MS Office, Sabre) and ability to learn new software
  • Team player
  • Must be fully bilingual in English and French
Work place
St. John's, NL
24/7 rotating shifts based from home
Contact Information
Diane Lattavo

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